Refund and Returns Policy
At Crazy Rays Creations, I take great pride in every handcrafted item that leaves my workshop. Because many of my products are custom-made to your specific photos or color choices, please review our policy below:
Custom & Personalised Items
Due to the nature of custom 3D printing and laser engraving, we do not offer refunds, returns, or exchanges for change of mind.
Please note that 3D printing is a layer-by-layer process; minor surface variations or visible layer lines are a natural part of the handmade character of your heirloom and are not considered defects. To ensure the best result, please ensure your photo upload is clear and high-resolution.
Damaged or Faulty Items
If your item arrives damaged during transit or has a manufacturing fault, I want to make it right immediately.
- Please contact me at admin@crazyrayscreations.com.au within 48 hours of delivery.
- Include your order number and clear photos of both the damaged item and the shipping packaging/box (this is required for our insurance claim).
- Once verified, I will arrange a priority replacement for you at no extra cost.
Cancellations
Work on your custom design often begins shortly after the order is placed. Cancellations are only accepted within 12 hours of order placement. After this window, we cannot offer a refund as materials and labor have already been committed to your unique piece.
Return Shipping (Non-Custom Items)
For standard, non-personalised items (such as ready-to-ship decor), return shipping costs are the responsibility of the customer unless the item is faulty. Items must be returned in their original, unused condition. Please note that we do not offer refunds for change of mind on non-custom items once they have been shipped.